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Shipping & delivery

Shipping information

The shipping costs are clearly communicated to you in the shopping cart system and on the order page. There are no shipping costs for digital content (e-books, software, etc.). If customs fees are incurred (e.g. for deliveries to Switzerland), these are borne entirely by the customer.

Delivery to almost all countries - almost worldwide shipping

We deliver to almost all countries worldwide. However, we reserve the right not to accept orders (see General Terms and Conditions). In this case we will refund the full purchase price.

We ship with DPD, DHL Express, freight forwarders or alternative shipping service providers. The dispatch takes place insured and you will receive a consignment number by email.

A small selection of our shipping countries: AT-Austria, BE-Belgium, BG-Bulgaria, CZ-Czech Republic, DE-Germany, DK-Denmark, EE-Estonia, ES-Spain, FI-Finland, FR-France, GB-Great Britain, HR-Croatia, HU-Hungary, IE-Ireland, IT-Italy, LT-Lithuania, LU-Luxembourg, LV-Latvia, NL-Netherlands, PL-Poland, PT-Portugal, RO-Romania, SE-Sweden, SI-Slovenia, SK-Slovakia, CH-Switzerland, IS-Iceland, LI-Liechtenstein, NO-Norway, Africa, Australia, USA, ...

Fair shipping costs

For Austria and Germany applies:

  • Free delivery from 50 Euro order value!

For all other EU countries applies:

  • Free delivery from 100 Euro order value!

Excluded are Oxygen cylinders. These must be shipped as "dangerous goods" and will be charged separately. The costs will be displayed at checkout. Also excluded are e.g. Chairs, loungers and large goodswhich we ship exclusively by forwarding agent - the shipping costs for these heavy goods deliveries are 100 euros (gross).

Small costs flat rate until free delivery is reached:
If the total value of the shopping cart is less than 50 euros or 100 euros, we will charge a flat rate for small items in the amount of:

  • Germany & Austria: 7,90 Euro (gross)
  • EU countries: 9.90 euros (gross)

Shipping and customs clearance - Switzerland

For deliveries to Switzerland, a flat rate of 49.00 euros is charged for shipping and customs clearance.
8.1 % Swiss VAT will be paid by us in Switzerland (Federal Tax Administration Bern).
The goods will be delivered to you duty paid and taxed by usThis means that you will not incur any unexpected costs afterwards.

Shipping and customs clearance - International

For deliveries to third countries (USA, Asia, ...) or the international EU area (Great Britain, Norway, ...) a flat rate of 69.00 euros is charged for shipping and customs clearance.

You can always see the exact and valid shipping costs at the checkout!